73 items tagged “usability”
2009
Google asked people in Times Square:“What is a browser?”. Stuff like this makes me despair for creating a secure web—what chance do people have of surfing safely if they don’t understand browsers, web sites, operating systems, DNS, URLs, SSL, certificates...
... Facebook will be hosting the second User Experience Summit for OpenID on February 10th. The goal is to convene some of the best designers that leading internet companies can muster, and bring them together to develop a series of guidelines, best practices, iterations, and interfaces for making OpenID not just suck less, but become a great experience
2008
Adobe: Akamai Download Manager FAQ. Tip for Adobe: if the bizarre, buggy custom Java applet you force people to use to download your software requires an FAQ this long, maybe you should provide a “just do it the way everyone else does” option.
Showers and UI design. UI issues aside, why is it so hard to build a shower where the settings for freezing cold and scaldingly hot are more than a couple of millimeters apart?
Facebook’s new signup process. It looks like they’ve dropped the “enter your password twice” pattern. Is this really a good idea? I suppose if people mis-type it they can always use forgotten password to set a new one.
I'll put forth one central, overriding guideline for iPhone UI design: Figure out the absolute least you need to do to implement the idea, do just that, and then polish the hell out of the experience.
Yahoo! Releases OpenID Research. Extremely valuable research, conducted with a group of typical Yahoo! users. OpenIDs usability remains bad, and if we don’t get it right soon something centralised like Facebook Connect will take over and the Web will stop being open.
Google’s Usability Research on Federated Login. Fascinating—suggests an approach to federated auth based on the Amazon.com “Yes, I have a password” login flow. Feels convoluted to me but apparently it tests really well against a mainstream audience. The more research shared around this stuff the better.
Google Chrome, the comic book (via) Google have finally announced a browser project, though it’s currently vapourware (or rather comicware), existing only as a Scott McCloud comic. Still, it looks fascinating—entirely open source, WebKit with a brand new JavaScript VM, every tab running in a separate process for smarter memory usage and some new UI concepts and anti-pishing measures thrown in as well.
Reviews of the Pownce app on the iPhone app store on Flickr. I had to stitch together a screenshot because you can’t actually link to content in the App Store (unless you don’t care that people without iTunes won’t be able to follow your link). Three out of the four reviews complain about the OAuth browser authentication step, which is frustrating because Pownce have implemented it so well.
Download size has been an issue in the past. [...] In the early days Macromedia did studies adding null kilobytes to Player downloads and measuring the dropoff rate in completed installations. The more time people have to hit that "Cancel Download" button, the more will do so.
Silverback has launched! Clearleft’s “guerilla usability” software for OS X Tiger and Leopard—specialist screencasting software optimised for conducting usability tests.
The Truth about Web Navigation. Jeremy Zawodny on regular users understanding the browser address bar: “They don’t. And they never will.” Then they’re going to get phished, and there’s absolutely nothing we can do to help them.
He/She/They: Grammar and Facebook. Facebook are going to start requiring gender information because foreign language translations wind up being too confusing when that information is not available. Aside: I wish they’d implement proper title elements on their blog posts.
Clickpass. Peter Nixey’s new OpenID startup has finally launched—does a great job of making OpenID more approachable with a clean, well designed UI and a neat orange button.
On the design of the first-run assistant. NetNewsWire’s Brent Simmons explains the in-depth thinking behind the new first-run assistant.
Usability Disaster Story. A strange combination of usability oddities culminated in 95% of visitors to the Mono website downloading a two year old version by mistake.
8 More Design Mistakes with Account Sign-in (via) Second of a two part series by Jared Spool. I agree with all of them with the possible exception of #15 which advocates providing a non-email password recovery solution. Security “questions” are usually dreadfully insecure, and introduce the need to lock users out of their accounts after just a few tries.
Poorly Macbook, ineffective error message design. Nat’s MacBook died the other day, throwing out some impressively meaningless error symbols. How exactly are you meant to Google for a circle with a line through it?
2007
OpenID and Google’s Blogger. Blogger gets it wrong by displaying a nickname derived from the OpenID URL (in Malcolm’s case, “blog”) instead of the user entered nickname.
But here's the thing: Regular people on the web love Snap previews. I know you don't believe it - I didn't want to believe it. But it's completely true. In the testing and feedback I've seen, it's some emotional pull about the fact that links "do something" now, instead of just being on the page.
If It Looks Like a Cow, Swims Like a Dolphin and Quacks Like a Duck, It Must Be Enterprise Software. Interesting discussion about why enterprise software tends to completely suck from an end-user point of view.
Radiohead Album Available for Free, But Fileshared Anyway. “Why are some people getting In Rainbows from P2P rather than the band’s site? Probably because they find P2P easier to use.”
The arc of TF2 is something that's probably familiar to a lot of amateur developers or designers. When we got here the first thing we built was overly complex, very hard core, almost impenetrable to anyone who wasn't familiar with FPSs in general. And as we found as we played it, wasn't more fun because of it.
Amazon makes you lie to log off (via) Amazingly, the only way to sign out of Amazon these days is to use the “If you’re not XXX, click here” link—the traditional “sign out” link has quietly vanished.
Halo 3 Site Demonstrates Flaws in SilverLight. The Halo 3 “interactive manual” is like a throwback to Flash in the late 90s—“skip intro”, pointless transitions, text you can’t select or enlarge, links that aren’t links—all wrapped up in an ugly blob (only this time it’s XML instead of binary data).
Jottit. Aaron Swartz’s latest venture: a complete rethink of the Infogami concept. Well worth checking out for the extremely thoughtful way it introduces features, and the way account creation with a password remains optional until you want to add access control.
I've actually been using the latest version of JAWS recently, as part of my work on HTML5. From a usability point of view it is possibly the worst software I have ever used. I'm still horrified at how bad the accessibility situation is. All this time I've been hearing people worried about whether or not Web pages have longdesc attributes specified or whatnot, when in fact the biggest problems facing blind users are so much more fundamental as to make image-related issues seem almost trivial in comparison.
Primary & Secondary Actions in Web Forms. Fascinating results from an eye tracking study on the placement of “Submit” and “Cancel” buttons—one layout was a whole six seconds slower than the others. Luke Wroblewski’s “Web Form Design Best Practices” book looks like it will be excellent.
In 1997, I chose to suppress a similar finding: users tend to click on banner ads that look like dialog boxes, complete with fake OK and Cancel buttons.