Items tagged usability in 2024
Filters: Year: 2024 × usability × Sorted by date
ChatGPT in “4o” mode is not running the new features yet
Monday’s OpenAI announcement of their new GPT-4o model included some intriguing new features:
[... 865 words]How do you accidentally run for President of Iceland? (via) Anna Andersen writes about a spectacular user interface design case-study from this year's Icelandic presidential election.
Running for President requires 1,500 endorsements. This year, those endorsements can be filed online through a government website.
The page for collecting endorsements originally had two sections - one for registering to collect endorsements, and another to submit your endorsement. The login link for the first came higher on the page, and at least 11 people ended up accidentally running for President! # 29th April 2024, 3:31 pm
A bad survey won’t tell you it’s bad. It’s actually really hard to find out that a bad survey is bad — or to tell whether you have written a good or bad set of questions. Bad code will have bugs. A bad interface design will fail a usability test. It’s possible to tell whether you are having a bad user interview right away. Feedback from a bad survey can only come in the form of a second source of information contradicting your analysis of the survey results.
Most seductively, surveys yield responses that are easy to count and counting things feels so certain and objective and truthful.
Even if you are counting lies.
— Erika Hall # 24th April 2024, 12:31 am
The language issues are indicative of the bigger problem facing the AI Pin, ChatGPT, and frankly, every other AI product out there: you can’t see how it works, so it’s impossible to figure out how to use it. [...] our phones are constant feedback machines — colored buttons telling us what to tap, instant activity every time we touch or pinch or scroll. You can see your options and what happens when you pick one. With AI, you don’t get any of that. Using the AI Pin feels like wishing on a star: you just close your eyes and hope for the best. Most of the time, nothing happens.
— David Pierce # 12th April 2024, 12:39 pm
The Articulation Barrier: Prompt-Driven AI UX Hurts Usability. Jakob Nielsen: “Generative AI systems like ChatGPT use prose prompts for intent-based outcomes, requiring users to be articulate in writing prose, which is a challenge for half of the population in rich countries.” # 27th January 2024, 3:49 pm
If you have had any prior experience with personal computers, what you might expect to see is some sort of opaque code, called a “prompt,” consisting of phosphorescent green or white letters on a murky background. What you see with Macintosh is the Finder. On a pleasant, light background (you can later change the background to any of a number of patterns, if you like), little pictures called “icons” appear, representing choices available to you.
— Steven Levy (in 1984) # 27th January 2024, 1:33 am
The Eight Golden Rules of Interface Design (via) By HCI researcher Ben Shneiderman. I particularly like number 4, “Design dialogs to yield closure”, which encourages feedback at the completion of a group of actions that “gives users the satisfaction of accomplishment, a sense of relief.” # 9th January 2024, 9:37 pm