7 items tagged “moderation”
The essential truth of every social network is that the product is content moderation, and everyone hates the people who decide how content moderation works. Content moderation is what Twitter makes — it is the thing that defines the user experience.
Welcome to hell, Elon (via) If you only read one thing about the Elon acquisition of Twitter make it this, by Nilay Patel. Outstanding insights into what it actually takes to to run a commercial social media service. # 28th October 2022, 3:16 pm
“I Have Blood on My Hands”: A Whistleblower Says Facebook Ignored Global Political Manipulation (via) Sophie Zhang worked as the data scientist for the Facebook Site Integrity fake engagement team. She gave up her severance package in order to speak out internally about what she saw there, and someone leaked her memo to BuzzFeed News. It’s a hell of a story: she saw bots and coordinated manual accounts used to influence politics in countries all around the world, and found herself constantly making moderation decisions that had lasting political impact. “With no oversight whatsoever, I was left in a situation where I was trusted with immense influence in my spare time". This sounds like a nightmare—imagine taking on responsibility for protecting democracy in so many different places. # 15th September 2020, 9:11 pm
I’ve found, in my 20 years of running the site, that whenever you ban an ironic Nazi, suddenly they become actual Nazis
Lots of people calling for more aggressive moderation seem to imagine that if they yell enough the companies have a thoughtful, unbiased and nuance-understanding HAL 9000 they can deploy. It’s really more like the Censorship DMV.
In January, Facebook distributes a policy update stating that moderators should take into account recent romantic upheaval when evaluating posts that express hatred toward a gender. “I hate all men” has always violated the policy. But “I just broke up with my boyfriend, and I hate all men” no longer does.