Simon Willison’s Weblog


3 items tagged “support”


I strongly suspect that the single most impactful thing I did during my 5+ years at Linden Lab was shortly before I left: set up a weekly meeting between a couple of leads from Support and Engineering to go over the top 10 support issues.

Yoz Grahame

# 23rd February 2021, 4:49 am / support, management

2018 (via) This is a neat trick: GitHub have a dedicated site for their support engineers to send you to if you can’t connect to them. The site tests download speeds from their various domains and then lets you click a button to have GitHub run a traceroute/ping from their servers to your detected IP address and output the results (use devtools to spy on their API method for doing this). Then you can paste the results into a message to their support team. Turns out and implement a similar pattern for those services as well.

# 10th October 2018, 7:32 pm / debugging, github, support


It’s time for a change. Jacob Kaplan-Moss is joining Revolution Systems, who will now be offering professional Django support “to companies who need a Django expert on staff, but can’t afford someone full-time.”

# 4th March 2009, 10:30 pm / django, jacob-kaplan-moss, python, support