Posts tagged ai, ux
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Confession: we've been hiding parts of v0's responses from users since September. Since the launch of DeepSeek's web experience and its positive reception, we realize now that was a mistake. From now on, we're also showing v0's full output in every response. This is a much better UX because it feels faster and it teaches end users how to prompt more effectively.
— Jared Palmer, VP of AI at Vercel
Mapping the landscape of gen-AI product user experience. Matt Webb attempts to map out the different user experience approaches to building on top of generative AI. I like the way he categorizes these potential experiences:
- Tools. Users control AI to generate something.
- Copilots. The AI works alongside the user in an app in multiple ways.
- Agents. The AI has some autonomy over how it approaches a task.
- Chat. The user talks to the AI as a peer in real-time.
The 6 Types of Conversations with Generative AI. I’ve hoping to see more user research on how users interact with LLMs for a while. Here’s a study from Nielsen Norman Group, who conducted a 2-week diary study involving 18 participants, then interviewed 14 of them.
They identified six categories of conversation, and made some resulting design recommendations.
A key observation is that “search style” queries (just a few keywords) often indicate users who are new to LLMs, and should be identified as a sign that the user needs more inline education on how to best harness the tool.
Suggested follow-up prompts are valuable for most of the types of conversation identified.
Why Chatbots Are Not the Future. Amelia Wattenberger makes a convincing argument for why chatbots are a terrible interface for LLMs. “Good tools make it clear how they should be used. And more importantly, how they should not be used.”