Items tagged ai, ux
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The 6 Types of Conversations with Generative AI. I’ve hoping to see more user research on how users interact with LLMs for a while. Here’s a study from Nielsen Norman Group, who conducted a 2-week diary study involving 18 participants, then interviewed 14 of them.
They identified six categories of conversation, and made some resulting design recommendations.
A key observation is that “search style” queries (just a few keywords) often indicate users who are new to LLMs, and should be identified as a sign that the user needs more inline education on how to best harness the tool.
Suggested follow-up prompts are valuable for most of the types of conversation identified. # 23rd November 2023, 5:37 pm
Why Chatbots Are Not the Future. Amelia Wattenberger makes a convincing argument for why chatbots are a terrible interface for LLMs. “Good tools make it clear how they should be used. And more importantly, how they should not be used.” # 15th May 2023, 8:54 pm