The 6 Types of Conversations with Generative AI. I’ve hoping to see more user research on how users interact with LLMs for a while. Here’s a study from Nielsen Norman Group, who conducted a 2-week diary study involving 18 participants, then interviewed 14 of them.
They identified six categories of conversation, and made some resulting design recommendations.
A key observation is that “search style” queries (just a few keywords) often indicate users who are new to LLMs, and should be identified as a sign that the user needs more inline education on how to best harness the tool.
Suggested follow-up prompts are valuable for most of the types of conversation identified.
Recent articles
- V&A East Storehouse and Operation Mincemeat in London - 27th August 2025
- The Summer of Johann: prompt injections as far as the eye can see - 15th August 2025
- Open weight LLMs exhibit inconsistent performance across providers - 15th August 2025