Luis von Ahn on LinkedIn (via) Last month's Duolingo memo about becoming an "AI-first" company has seen significant backlash, particularly on TikTok. I've had trouble figuring out how much of this is a real threat to their business as opposed to protests from a loud minority, but it's clearly serious enough for Luis von Ahn to post another memo on LinkedIn:
One of the most important things leaders can do is provide clarity. When I released my AI memo a few weeks ago, I didn’t do that well. [...]
To be clear: I do not see AI as replacing what our employees do (we are in fact continuing to hire at the same speed as before). I see it as a tool to accelerate what we do, at the same or better level of quality. And the sooner we learn how to use it, and use it responsibly, the better off we will be in the long run.
My goal is for Duos to feel empowered and prepared to use this technology. No one is expected to navigate this shift alone. We’re developing workshops and advisory councils, and carving out dedicated experimentation time to help all our teams learn and adapt. [...]
This really isn't saying very much to be honest.
As a consumer-focused company with a passionate user-base I think Duolingo may turn into a useful canary for figuring out quite how damaging AI-backlash can be.
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