Using LLMs as the first line of support in Open Source (via) From reading the title I was nervous that this might involve automating the initial response to a user support query in an issue tracker with an LLM, but Carlton Gibson has better taste than that.
The open contribution model engendered by GitHub — where anonymous (to the project) users can create issues, and comments, which are almost always extractive support requests — results in an effective denial-of-service attack against maintainers. [...]
For anonymous users, who really just want help almost all the time, the pattern I’m settling on is to facilitate them getting their answer from their LLM of choice. [...] we can generate a file that we offer users to download, then we tell the user to pass this to (say) Claude with a simple prompt for their question.
This resonates with the concept proposed by llms.txt - making LLM-friendly context files available for different projects.
My simonw/docs-for-llms contains my own early experiment with this: I'm running a build script to create LLM-friendly concatenated documentation for several of my projects, and my llm-docs plugin (described here) can then be used to ask questions of that documentation.
It's possible to pre-populate the Claude UI with a prompt by linking to https://claude.ai/new?q={PLACE_HOLDER}, but it looks like there's quite a short length limit on how much text can be passed that way. It would be neat if you could pass a URL to a larger document instead.
ChatGPT also supports https://chatgpt.com/?q=your-prompt-here (again with a short length limit) and directly executes the prompt rather than waiting for you to edit it first(!)