Mapping the landscape of gen-AI product user experience. Matt Webb attempts to map out the different user experience approaches to building on top of generative AI. I like the way he categorizes these potential experiences:
- Tools. Users control AI to generate something.
- Copilots. The AI works alongside the user in an app in multiple ways.
- Agents. The AI has some autonomy over how it approaches a task.
- Chat. The user talks to the AI as a peer in real-time.
Recent articles
- My review of Claude's new Code Interpreter, released under a very confusing name - 9th September 2025
- Recreating the Apollo AI adoption rate chart with GPT-5, Python and Pyodide - 9th September 2025
- GPT-5 Thinking in ChatGPT (aka Research Goblin) is shockingly good at search - 6th September 2025