Mapping the landscape of gen-AI product user experience. Matt Webb attempts to map out the different user experience approaches to building on top of generative AI. I like the way he categorizes these potential experiences:
- Tools. Users control AI to generate something.
- Copilots. The AI works alongside the user in an app in multiple ways.
- Agents. The AI has some autonomy over how it approaches a task.
- Chat. The user talks to the AI as a peer in real-time.
Recent articles
- The Summer of Johann: prompt injections as far as the eye can see - 15th August 2025
- Open weight LLMs exhibit inconsistent performance across providers - 15th August 2025
- LLM 0.27, the annotated release notes: GPT-5 and improved tool calling - 11th August 2025