One of my fav early Stripe rules was from incident response comms: do not publicly blame an upstream provider. We chose the provider, so own the results—and use any pain from that as extra motivation to invest in redundant services, go direct to the source, etc.
Recent articles
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- V&A East Storehouse and Operation Mincemeat in London - 27th August 2025
- The Summer of Johann: prompt injections as far as the eye can see - 15th August 2025