One of my fav early Stripe rules was from incident response comms: do not publicly blame an upstream provider. We chose the provider, so own the results—and use any pain from that as extra motivation to invest in redundant services, go direct to the source, etc.
Recent articles
- My AI/LLM predictions for the next 1, 3 and 6 years, for Oxide and Friends - 10th January 2025
- Weeknotes: Starting 2025 a little slow - 4th January 2025
- I still don't think companies serve you ads based on spying through your microphone - 2nd January 2025