One of my fav early Stripe rules was from incident response comms: do not publicly blame an upstream provider. We chose the provider, so own the results—and use any pain from that as extra motivation to invest in redundant services, go direct to the source, etc.
Recent articles
- Highlights from my appearance on the Data Renegades podcast with CL Kao and Dori Wilson - 26th November 2025
- Claude Opus 4.5, and why evaluating new LLMs is increasingly difficult - 24th November 2025
- sqlite-utils 4.0a1 has several (minor) backwards incompatible changes - 24th November 2025