One of my fav early Stripe rules was from incident response comms: do not publicly blame an upstream provider. We chose the provider, so own the results—and use any pain from that as extra motivation to invest in redundant services, go direct to the source, etc.
Recent articles
- Designing agentic loops - 30th September 2025
- Claude Sonnet 4.5 is probably the "best coding model in the world" (at least for now) - 29th September 2025
- I think "agent" may finally have a widely enough agreed upon definition to be useful jargon now - 18th September 2025