Simon Willison’s Weblog

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The operations team is the one place with access to data and traffic that is "real-time enough" to detect business issues before they manifest in significant monetary loss. Traffic anomalies, chargeback rates, visitor retention… all these translate into money. This is what ops does; they make things work; they make the business work. And they spend a lot more time trending, investigating and analyzing than they do replacing hard drives and network cards.

Theo Schlossnagle