Sam Buchanan: The Netscape Google mystery. A user complains of a non functional web appli ation, and when asked what browser they are using replies “Netscape Google”. Sam suspects that this is because Google is their home page and they type URLs straight in to the Google search box. I wouldn’t be surprised if he was right—I have seen several people (including an Aunt of mine) do this in the past. Sam’s summary rings particularly true:
I’m not sure how to climb inside this user’s head. It’s a very alien experience. But I have to do it. Because for every bit of code I write, every navigation scheme that I dream up, Netscape Google is at the other end, actually trying to use it.